Refund policy
Kalaaghi Return & Exchange Policy (Pakistan)
At Kalaaghi, we strive to ensure you love every purchase. If something isn’t quite right, we’re here to help.
- Eligibility for Returns & Exchanges
- Items can be returned or exchanged within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with all tags and packaging intact.2
- Any item showing signs of wear, damage, or alteration will not be accepted.
2. Non-Returnable Items
- Customized or made-to-order products
- Sale or discounted items (unless defective)
- Accessories (for hygiene reasons, if applicable)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement or refund at no extra cost.
4. Exchange Process
- Exchanges are subject to product availability.
- If the desired item is out of stock, you may opt for store credit or a refund.
- Customers may be responsible for delivery charges unless the exchange is due to an error on our part.
5. Refund Policy
- Refunds will be processed via bank transfer or store credit within 7–10 business days after approval.
- Shipping charges are non-refundable.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a traceable courier service.
7. How to Initiate a Return
To request a return or exchange, contact us at:
📧 Email: kalaaghidesigner@gmail.com
📱 WhatsApp/Call: +92 371 7133664
Include your order number and reason for return.
Note: Kalaaghi reserves the right to refuse returns that do not meet our policy conditions.
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